Free shipping = $0.00
Free shipping is our default option and we ship via First Class Mail through the USPS. In the U.S. the average shipping time is 5-7 days. Orders shipping to Canada average 7-10 days. Longer if flagged for (review by customs) this is rare but can happen.
Rush shipping = $23.42
If you select the RUSH shipping option we use USPS - Priority Mail or FedEx - 2 day Express. In the U.S. the average shipping time is 2-4 days. Orders shipping to Canada average 7-10 days. Longer if flagged for (review by customs) this is rare but can happen.
NOTE: Covid-19 and Holiday Seasons - Can affect these times and is beyond our control.
We cannot guarantee an exact delivery date as unforeseen circumstances may occur during shipping. All delivery dates are estimated base on the shipping service you select. Our gifts are handmade and each one is unique, so it takes us a day to make them. We ship orders immediately after they are ready. Once your order is in the hands of the shipper it's beyond our control. If you ordered with RUSH shipping, we recommend checking the delivery tracking number we emailed you. If you selected Free shipping and it's been more than 8 days please contact us.
Our return policy is a 30 day 100% satisfaction guaranteed. To be eligible for a return, your item must be unused and in the same condition as when you received it. It must also be in the original packaging.
To return your product, you must request an RMA number first. Then mail your product to our address below. To request, an RMA number click the (Request Help) button under your account. When your return is approved you will receive an RMA Number. You must mark the outside of your package with that RMA number. All items mailed to us that don’t follow these steps will not be accepted. Once your return is received and inspected. We will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. When we approve your refund it will be processed the same day. A credit will be applied to your credit card or original method of payment. This can takes 5-14 days to show in your account. You are responsible for the return shipping costs. Rush shipping costs and gift cards are non-refundable. If you have questions take a look at our FAQ section. Or contact us at info@LifelyGifts.com or call our toll free number (888) 600-0349
Lifely Gifts - Lifely Inc
1103 NE 130th Cir
Vancouver, WA 89685
We will work with you on any corrections or errors for 30 days. When fixed (usually the same day) you can download and reprint the corrected PDF on your printer.
To request corrections, we require you to log into your account and click on (Orders) to view your orders. Then click the (Request Help) button on the same line as your Order number. Click the (Requested Reason) dropdown and select (Requesting Correction). Next, select the appropriate (Requested Action) dropdown and select (Request Edits). Use the (Comments) box to explain what corrections you are requesting. We will do whatever we can to make it right and usually we can have it done the same day.
If your gift arrives damaged, log into your account and click on (Orders) to view your orders. Then click the (Request Help) button on the same line as your Order number. Click the (Requested Reason) dropdown and select (Broken in Shipping). Next, select the appropriate (Requested Action) you are requesting. Use the (Comments) box to explain what the issue is. We will do whatever we can to make it right. If the order was broken in shipping please use the (Upload a File) button. Upload a picture of the damaged packaging and product, so we can file a claim with the shipper. If you include a picture we will not require you to ship it back to us. We will ship you a new one as soon as possible.
When we issue a refund, it's done the same day the refund is approved. The refund amount is then removed from our account. A transfer to your bank's merchant account begins. We have no control over the time it takes to show up back in your account. If you haven’t received your refund yet and it’s been more than 15 days please do the following before contacting us. First, check your bank account again or contact your credit card company. It may take some time before your refund is officially posted. It will be posted under the name LifelyGifts. Next call / contact your bank. There is often some processing time before the refund posts back to your available balance. Your bank may be able to see the pending refund when you can't.
If 30 days have passed since your purchase, unfortunately, we can not offer you a refund. Please do not mail your order back to us. Use the (Request Help) button under your Account / Orders. If returning an item you will be responsible for paying for your return shipping. Consider using a trackable shipping service or purchasing shipping insurance. We can’t guarantee that we will receive your returned item as we are not the shipping company. The only non-returnable items are Rush shipping and Gift cards.